You can return your purchase when you buy as a consumer, i.e.:
- you are a non-business person
- you are a sole trader and, as an individual, you buy a product for the purpose of your business, but the purchase is not of a professional nature for you. Applies to sole traders in accordance with Article 7aa. Consumer Rights Act (for purchases made until 31 December 2022 - art.38 a. Consumer Rights Act).
According to the law, the consumer has 14 days to withdraw from the contract without giving any reason (Article 27 of the Consumer Rights Act) , counting from the day after receiving the parcel. Therefore, he should provide a statement of withdrawal (download here ) and deliver it to the seller. The goods can not be used.
The seller has 14 days to refund money to the consumer from the moment he receives the goods. The refund for delivery is equal to the amount for the cheapest delivery method available. The customer receives the money in the same method in which payment was made.
If you withdraw from the contract within 14 days without stating a reason and return the goods as a consumer, you have to pay for the return shipment to the seller. On the other hand, the seller - together with the money for the item - shall refund you the cost of the first-way postage in an amount equal to the cheapest postage on offer (Articles 33 and 34(2) and (4) of the Consumer Rights Act).
Complaints and guarantees
Complaints may be submitted in writing, by traditional mail, to the address indicated in the Seller's Contact details, using the form, the template of which is attached to the Regulations, posted on the Store's website and available for download.
For Bosch products, please download and fill out two forms (failure to comply with the above and failure to fill in the appropriate forms will result in the rejection of the complaint due to the requirement of the manufacturer - guarantor) files for download here: file 1, file 2
The Buyer has the right to submit a complaint within the time limits specified in the provisions of the Civil Code.
The complaint should contain a description of the problem and the Customer's personal data, including contact details and address details of the Customer, and a request for a method of bringing the Product into compliance with the sales contract or a declaration of a price reduction or withdrawal from the sales contract. Proof of purchase must be attached to the complaint.
The seller recognizes complaints within 14 days from the date of notification. In the content of the complaint, it is recommended to provide the Customer's contact details, which will be used to answer the complaint and conduct related correspondence.
If the complaint relates to the Product, in order for the complaint to be considered by the Seller, the Customer should deliver or send the Product under the complaint to the Seller's address.
Complaints may be submitted under the warranty for defects in Products covered by the Sales Agreement and other Electronic Services.
If the Product has a defect, the Customer may request the replacement of the Product with a defect free, removal of the defect, or reduction of its price, and if this is not possible, he may then withdraw from the sales contract. The Seller is obliged to replace the defective Product with a Product free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer. The reduced price should remain in such proportion to the price resulting from the contract in which the value of the Product with the defect remains to the value of the Product without the defect. The customer may not withdraw from the contract if the defect of the Product is irrelevant.
The Seller may refuse customer satisfaction with a specific request of the Customer, if it is impossible to bring the defective Product into compliance with the Agreement in the manner chosen by the Customer or would require excessive costs compared to the other possible method of compliance with the Agreement, subject to reservations and on the terms set out in the relevant provisions of the Code. Civil.
If the Client is not a Consumer, the Seller may refuse to replace the Product with a Product free from defects or to remove the defect also when the costs of compensating this obligation exceed the price of the Product sold.
If the Product has a defect, the Customer may submit a declaration of price reduction or withdrawal from the Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the Product with a Product free from defects or to remove the defect.
The Consumer may, instead of the removal of the defect proposed by the Seller, demand that the Product be replaced with a defect free, or instead of replacing the Product, demand that the defect be removed unless it is impossible to bring the Product into compliance with the Agreement in the manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect found is taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.
The reduced price referred to in points 10 and 11 above should remain in the proportion to the price resulting from the Agreement in which the value of the defective Product is equal to the value of the Product without a defect.
The consumer has the option of extrajudicial means of dealing with complaints and assertion of claims:
submitting an application for resolving a dispute arising from the concluded Sales Agreement to a permanent amicable consumer court operating at the Trade Inspection,
applying for the initiation of mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller to the proper inspector of the Trade Inspection,
using the help of a local or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection.
The Buyer may search for more detailed information on out-of-court complaints and redress procedures on the website http://uokik.gov.pl.
The products may be covered by the manufacturer's or distributor's guarantee. In this case, the Customer is entitled to advertise the Product using the warranty rights by making a complaint to the guarantor. Filing a complaint to the guarantor may be made through the Seller or directly to the guarantor.
The customer may realise the rights under the guarantee for physical defects of things, regardless of the rights resulting from the guarantee.
The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the Product to the Customer. The claim for the removal of the defect or replacement of the Product with a product free from defects expires after one year from the date of finding the defect, however, in the case of an Order placed by a Consumer - the period of limitation may not end before the expiry of the period referred to in the first sentence.
Parts and components bought in our store are intended for professional assembly in specialized tuning workshops. FMIC Performance sp.z o.o. is not responsible for losses resulting from incorrect assembly and hidden defects of sold components.
In the event of a justified defect in the goods, FMIC Performance sp. z o.o. may replace the goods with a new one, but does not bear the costs related to the failure.
Parts sold by FMIC Performance sp. z o.o. are intended only for sports cars that run only on dedicated race tracks (not intended for road traffic). If it is found that the Product was used in a different way than in accordance with its intended use, the Seller has the right to refuse to accept the complaint.